7 Questions to Ask Before You Hire Any VA Agency (With Answers That Put You in the Driver’s Seat)

Choosing the right virtual assistant (VA) agency can make or break your productivity, revenue growth, and overall client satisfaction. With so many options available, it’s not enough to hire the first agency that appears in your search results—you need to know which questions to ask so you can separate the truly elite providers from the rest.

At Beyond Business Virtual Assistants (BBVA), we believe transparency is key. That’s why we’ve put together this list of seven essential questions, along with answers that will help you spot a reliable partner—while showing you how we set the standard in hiring Filipino virtual assistants.

1. How Do You Source and Vet Your VAs?

A reputable agency should have a documented, multi-step vetting process that checks skills, experience, and professionalism. At BBVA, we only hire the top 1% of Filipino VA talent, ensuring they have at least five years of industry-specific experience before they even reach your shortlist.

Related Reading: Our Unrivaled VA Vetting Process: How We Ensure the Best Talent for Your Business

2. Can I See Real Client Testimonials or Case Studies?

Don’t just take their word for it—look for proof. We share verified client success stories that show how our VAs have increased ROI, improved workflows, and supported growth in industries like real estate, eCommerce, and professional services.

Explore More: Beyond Business Virtual Assistants Reviews: Why Clients Rank Us as a Top Virtual Assistant Agency

3. What Kind of Training and Support Do You Provide?

A good VA doesn’t stop learning after they’re hired. BBVA offers continuous training in tools, systems, and industry best practices to keep your VA at peak performance. We also support clients with onboarding, performance reviews, and workflow optimization.

See How We Do It: From Chaos to Control: The Beyond Business VA Onboarding Experience

4. How Do You Handle Replacements if a VA Isn’t the Right Fit?

Every agency will promise a good match—but what if it doesn’t work out? BBVA’s 60-day quick replacement guarantee ensures you won’t be left in a bind. We’ll find a qualified replacement fast, so your operations never stall.

5. How Do You Address Data Security and Confidentiality?

With sensitive client data on the line, you need an agency that takes privacy seriously. BBVA follows a five-step data security plan, including NDAs, secured workspaces, password management tools, and strict access controls to keep your information safe.

Read More: Data Security & Confidentiality: Our 5-Step Plan to Protect Your Business

6. Do You Specialize in My Industry?

While some agencies are generalists, BBVA’s Filipino VAs are strategically matched to industries where they have proven expertise—whether that’s real estate transaction coordination, eCommerce product management, or executive administrative support.

Special Feature: The Specialized Advantage: Why Your E-commerce Business Needs a Niche VA

7. What’s Included in Your Packages?

Hidden costs are a red flag. BBVA’s packages are clear and upfront, from Recruitment-Only Services to our Source and Support Package that includes ongoing training, client support, and a 12-month contract with a $999 setup fee.

Compare Options: Virtual Assistant Services: A Comprehensive Comparison Guide (Finding the Right VA for Your Needs)

Why These Questions Matter

Asking these questions helps you avoid unreliable providers and gives you the insight you need to choose a partner that will contribute directly to your business growth. At BBVA, we welcome these questions because they highlight our strengths—and we’re confident in the answers.

FAQ Section

How do I know if a VA agency is trustworthy?

Look for transparent processes, real testimonials, clear pricing, and strong guarantees like BBVA’s 60-day replacement policy.

Why hire a VA from the Philippines?

Filipino VAs are known for their exceptional English skills, strong work ethic, and cultural compatibility with US businesses.

What’s the benefit of working with a VA agency instead of hiring directly?

An agency handles vetting, training, and replacements, saving you time and reducing the risk of a bad hire.

How quickly can I start working with a VA through BBVA?

Our onboarding process typically takes two weeks from initial consultation to full integration.

What if my business needs change after hiring?

We can adjust your VA’s responsibilities or find a new match that better aligns with your evolving needs.